Cancellation of Order by Ratnavilas:

Ratnavilas (www.ratnavilas.com) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Ratnavilas (www.ratnavilas.com) for re-delivery shall be claimed from the User.

Replacement/ Refund Policy by Ratnavilas (www.ratnavilas.com):

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• The item may be damaged during transit Or that a wrong item is delivered to you In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 1 day after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
• To get a refund or replacement, email us at info@ratnavilas.com with your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

There will not be any replacement or refund in any other circumstances than mentioned above.

•  If the replacement item is not available, we will try to give the customer the best possible alternatives, but at the end, the choice of the customer will be final.
• If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped.